Terms of service
TERMS OF SERVICE
Overview
This website is operated by Lumiscent. Throughout these Terms, "we", "us" and "our" refer to Lumiscent. By visiting, browsing or purchasing from our store, you agree to be bound by the following Terms of Service, including all policies referenced herein. Please read them carefully before using our Services.
These Terms apply to all users of the site, including browsers, customers and visitors. If you do not agree to these Terms, you may not access or use our Services.
We reserve the right to update these Terms at any time by posting changes to this page. Your continued use of the site following any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc., which provides the e-commerce platform through which we sell our products.
Section 1 — Access and Eligibility
By using our Services, you confirm that you are at least the age of majority in your jurisdiction. You are solely responsible for maintaining the security of your account and for all activity that occurs under it. You may not transfer or assign your account to any other person.
You agree to provide accurate, current and complete information when making a purchase, and to keep that information up to date.
Section 2 — Our Products
We make every effort to represent our products accurately, including descriptions, images and specifications. However, colours and appearance may vary depending on your device and its settings. We do not guarantee that product appearance will exactly match what is displayed on screen.
All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue any product at any time and to limit quantities or restrict sales to any region at our discretion.
Section 3 — Orders
Placing an order constitutes an offer to purchase. Lumiscent reserves the right to accept or decline any order for any reason. Your order is not confirmed until you receive an order confirmation from us.
We reserve the right to cancel or modify orders where pricing errors, stock issues, or suspected fraud are identified. In such cases we will contact you using the details provided at checkout.
All purchases are subject to our Refund Policy, available here [LINK].
Section 4 — Pricing and Payment
All prices are displayed in British Pounds (£) and are inclusive of any applicable taxes unless otherwise stated. Prices are subject to change without notice. The price charged will be the price shown at the time your order is placed, as confirmed in your order confirmation email.
Promotional pricing and discounts are subject to their own terms and are available for limited periods only.
You warrant that any payment information you provide is accurate, that you are authorised to use the payment method provided, and that charges will be honoured by your card issuer.
Section 5 — Shipping and Delivery
Delivery timeframes are estimates only and are not guaranteed. Once your order has been dispatched and transferred to the carrier, risk passes to you. We are not liable for delays caused by carriers, customs processing, or circumstances beyond our control.
Full details of our shipping rates and timeframes are set out in our Shipping Policy [LINK].
Section 6 — Intellectual Property
All content on the Lumiscent website — including but not limited to text, images, graphics, product photography, branding, logos and design — is owned by or licensed to Lumiscent and is protected by applicable intellectual property law.
You may not reproduce, copy, distribute, modify or exploit any part of the Services or their content without our prior written consent. Lumiscent's name, logo and brand marks may not be used without express written permission.
Section 7 — Third-Party Links and Tools
Our Services may include links to third-party websites or tools. We are not responsible for the content, accuracy or practices of any third-party site. Accessing third-party sites is at your own risk.
We may provide access to optional third-party tools on an "as is" basis, without warranty or endorsement. Use of such tools is entirely at your discretion and risk.
Section 8 — Relationship with Shopify
Lumiscent's store is powered by Shopify. All sales and purchases are made directly with Lumiscent. Shopify is not responsible for any aspect of transactions between you and Lumiscent, including any loss, damage or injury arising from purchased products. You release Shopify and its affiliates from any claims arising from your purchases through our store.
Section 9 — Privacy
All personal information collected through our Services is handled in accordance with our Privacy Policy [LINK]. By using our Services, you confirm that you have read and understood our Privacy Policy.
Section 10 — User Conduct and Prohibited Uses
You agree to use our Services lawfully and in good faith. You may not use our Services to transmit malicious code, scrape or extract data, impersonate others, submit false or misleading information, or engage in any conduct that could harm Lumiscent, Shopify or other users.
We reserve the right to suspend or terminate access to our Services for any breach of these Terms, without notice.
Section 11 — Feedback and Reviews
Any feedback, reviews or suggestions you submit to us may be used by Lumiscent for any purpose, including improving our products and Services, without obligation to compensate you. You are responsible for ensuring any content you submit is accurate and does not infringe the rights of any third party.
Section 12 — Errors and Inaccuracies
We reserve the right to correct typographical errors, pricing mistakes or inaccurate product information at any time, including after an order has been placed. Where a pricing error affects your order, we will contact you before proceeding.
Section 13 — Disclaimer of Warranties
Except as expressly stated by Lumiscent, our Services and products are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our Services will be uninterrupted, error-free or free from viruses or other harmful components.
Section 14 — Limitation of Liability
To the fullest extent permitted by law, Lumiscent, its officers, employees, affiliates and service providers shall not be liable for any indirect, incidental, special, punitive or consequential damages of any kind arising from your use of our Services or products, including but not limited to loss of profit, loss of data or loss of revenue.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.
Section 15 — Indemnification
You agree to indemnify and hold harmless Lumiscent, its affiliates, officers, employees and agents from any claims, losses, damages or costs (including reasonable legal fees) arising from your breach of these Terms, your violation of any law, or your use of our Services.
Section 16 — Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Section 17 — Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining Terms will continue in full force and effect.
Section 18 — Entire Agreement
These Terms, together with our Privacy Policy and any other policies published on our site, constitute the entire agreement between you and Lumiscent regarding your use of our Services, and supersede any prior agreements or communications.
Section 19 — Changes to These Terms
We reserve the right to update these Terms at any time. The current version will always be available on this page. Material changes will be communicated in accordance with applicable law. Continued use of our Services after changes are posted constitutes your acceptance.
Section 20 — Contact
For questions about these Terms, please contact us at: