Cancellation policy

PURCHASE OPTIONS AND SUBSCRIPTION CANCELLATION POLICY

Last updated: 6 September 2026

This policy applies to products purchased through a subscription, recurring order or other purchase option offered by Lumiscent.

It forms part of our Terms of Service and should be read alongside our Return and Refund Policy and Shipping Policy. Nothing in this policy limits any consumer right that cannot lawfully be excluded.

1. Automatic renewals

By purchasing a subscription, you authorise Lumiscent and its payment providers to charge the payment method supplied at checkout automatically for each recurring order.

The applicable:

Product;
Price or discount;
Delivery frequency;
Delivery charge;
Taxes; and
Minimum commitment, if any,

will be displayed before you complete the purchase.

Unless expressly stated otherwise at checkout, subscriptions continue automatically until cancelled.

2. Cancelling a subscription

You may cancel your subscription at any time without a subscription cancellation fee.

You can cancel:

Through the subscription-management section of your customer account, where available; or
By emailing hello@lumiscenthome.com.

When contacting us, provide your name, subscription email address and relevant order or subscription number.

Cancellation applies to future subscription orders that have not already entered processing. Cancelling a subscription does not automatically cancel or refund an order that has already been charged, processed or dispatched.

An order already in progress will be handled under our Return and Refund Policy and any applicable statutory cancellation rights.

3. Cancellation timing

You should cancel before your next subscription order is processed.

Subscription dates may fall on weekends or bank holidays, and payment processing may begin before a parcel is dispatched. We therefore recommend cancelling as soon as you decide that you do not want the next order.

Where we receive a cancellation request after the next order has entered processing, we will try to stop it, but we cannot guarantee that this will be possible.

Once your cancellation has been completed, no new subscription orders will be created unless you reactivate the subscription or enter into a new one.

4. Cooling-off and statutory cancellation rights

UK consumers may have a statutory cooling-off right in relation to an online subscription purchase.

For subscriptions involving goods, the initial statutory cancellation period will normally expire 14 days after the day on which you receive the first delivery, subject to applicable exclusions.

To exercise a statutory cancellation right, send a clear cancellation statement to hello@lumiscenthome.com within the applicable period.

Cancelling the ongoing subscription and returning a product are separate matters. If goods have already been dispatched or delivered, you may also need to return them in accordance with our Return and Refund Policy.

Where fragrance oils or other products are supplied sealed and are genuinely unsuitable for return for health or hygiene reasons, the statutory right to return those goods may cease once the seal has been broken, where applicable law permits this.

Mandatory renewal, reminder, cooling-off and cancellation rights introduced by applicable subscription law will apply when and to the extent that they are legally in force.

5. Subscription products already supplied

Subscription products already delivered are not automatically refundable merely because the subscription is later cancelled.

Returns are governed by our Return and Refund Policy.

Opened or used fragrance oils are not accepted under Lumiscent’s voluntary change-of-mind return policy. This does not remove any statutory remedy for goods that are faulty, damaged or incorrectly supplied.

Refunds will not exceed the amount actually paid after any subscription discount, promotion or account credit.

6. Subscription discounts

Any subscription discount applies only while the relevant subscription remains active and its conditions continue to be met.

Unless expressly stated otherwise:

Subscription discounts cannot be exchanged for cash;
They cannot be applied retrospectively;
They cannot be combined with another discount;
They apply only to eligible subscription products; and
They end when the subscription is cancelled.

If a discounted subscription is cancelled, later one-time purchases will be charged at the price applying when the new order is placed.

7. Prices, delivery charges and taxes

Subscription prices, delivery charges and taxes may change in the future.

Where we propose a material change, we will provide any advance notice required by law. You may cancel before the changed price applies.

A changed price will not be applied retrospectively to a completed order.

Any subscription saving shown is based on the relevant one-time purchase price at the time of comparison. Future one-time and subscription prices may differ.

8. Payment failures

You are responsible for keeping your payment information current and ensuring that sufficient funds are available.

If a recurring payment fails, we or our payment provider may:

Retry the payment;
Ask you to update your payment method;
Delay the order;
Pause the subscription; or
Cancel the subscription.

We are not required to dispatch a subscription order until valid payment has been received.

Cancelling or suspending a subscription does not extinguish a valid amount already due for an accepted or supplied order.

9. Addresses and account information

You are responsible for keeping your delivery address, contact information and product selections current.

Changes made after an order has entered processing may apply only to future orders.

Lumiscent is not responsible for delays caused by inaccurate information supplied by the customer. Reasonable return or redelivery costs may be charged where legally permitted.

10. Skipping, pausing and changing orders

Where supported by the subscription service, your customer account may allow you to:

Skip a delivery;
Pause or resume the subscription;
Change the delivery frequency;
Change an eligible product;
Update the quantity;
Update the delivery address; or
Update the payment method.

A change is effective only once it has been successfully recorded. Changes made after an order enters processing will normally apply to the following order.

Skipping or pausing does not cancel the subscription unless the account expressly confirms cancellation.