Shipping & Delivery

We want your Lumiscent order to arrive safely, neatly packed and ready to use. Delivery options and costs are shown at checkout before payment.

Processing Times

Orders are prepared as quickly as possible. Most orders are processed within 1-2 working days, excluding weekends and UK bank holidays. During busy periods, launches or promotions, dispatch may take a little longer.

UK Delivery

UK delivery options are displayed at checkout. Once your order has been dispatched, you will receive confirmation by email. If the selected service includes tracking, tracking details will be included or sent separately.

Delivery Address

Please check your delivery address carefully before placing your order. If you spot a mistake, email hello@lumiscent.co.uk as soon as possible. We cannot always amend an address once an order has entered dispatch.

International Delivery

If international delivery is available for your address, the available options will appear at checkout. International orders may be subject to local customs duties, taxes or import fees, which are the responsibility of the customer.

Delayed Or Missing Orders

If your order has not arrived within the expected delivery window, please contact us with your order number. We will check the order status and help you with the next steps.

Damaged Parcels

If your parcel arrives damaged, please email us within 48 hours where possible. Include your order number and clear photographs of the packaging and affected items so we can resolve it quickly.