Privacy Policy

Last updated: 20 June 2026

This Privacy Policy explains how Lumiscent collects, uses and protects personal information when you visit our website, place an order or contact us. Lumiscent is the controller of your personal information for the purposes described in this policy. Contact us at hello@lumiscent.co.uk or by post at Lumiscent, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA.

Information we collect

We collect information you provide, including your name, email address, telephone number, billing and delivery address, order details and messages you send us. When you use our website, we and service providers may collect device, browser, IP-address, cookie and usage information. Payment information is processed by our payment providers; we do not ordinarily receive or store full card details.

How we use information

We use information to process and deliver orders, take payment, provide customer support, manage returns, prevent fraud, improve our website and comply with legal obligations. With your consent where required, we may also send marketing communications; you can unsubscribe at any time using the link in an email or by contacting us.

Lawful bases

Where UK or EU data-protection law applies, we process information to perform our contract with you, meet legal obligations, pursue our legitimate interests in operating and protecting our business, or with your consent where required.

Who receives information

We share information only where necessary with Shopify (which hosts our store), payment providers, delivery and fulfilment partners, IT, analytics and customer-service providers, professional advisers, and authorities where required by law. These providers may process information outside the UK; where required, we use appropriate safeguards for international transfers.

Cookies

We use cookies and similar technologies to operate the store, remember preferences, understand website use and, where enabled and permitted, measure or personalise marketing. You can manage cookies through your browser and any cookie controls shown on the site. Disabling some cookies may affect site functionality.

Retention and security

We keep personal information only for as long as needed for the purposes above, including legal, accounting and tax requirements. We use reasonable technical and organisational measures to protect it, but no internet transmission or storage system is completely secure.

Your rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, data portability or withdrawal of consent. To make a request, email hello@lumiscent.co.uk. We may need to verify your identity. UK residents may complain to the Information Commissioner’s Office if they are unhappy with our response.

Children and third-party links

Our website is not intended for children, and we do not knowingly collect their personal information. Links to third-party sites are governed by those sites’ privacy notices.

Shopify

Our store is powered by Shopify. Shopify may process personal information to provide and improve its services. You can read Shopify’s consumer privacy information at Shopify’s Privacy Policy.