Returns & Refunds

We hope you love your Lumiscent order. If something is not right, please contact us and we will help you resolve it properly.

Changed Your Mind?

If you wish to return an item, contact hello@lumiscent.co.uk within 14 days of receiving your order. Items must be unused, unopened, in their original packaging and in a resaleable condition.

Fragrance Oils

For hygiene and safety reasons, fragrance oils cannot usually be returned once opened, used or tampered with unless they are faulty. Please check the scent and product details before opening.

Diffusers And Accessories

Diffusers must be returned complete, with all accessories, instructions and original packaging. Items showing signs of use, damage or missing parts may not be eligible for a full refund.

Faulty Or Incorrect Items

If your item arrives faulty, damaged or incorrect, email us as soon as possible with your order number and photographs where helpful. We will arrange the appropriate replacement, refund or next step.

Return Postage

Return postage is normally the customer’s responsibility unless the item is faulty, damaged or incorrect. We recommend using a tracked service, as we cannot refund items that do not reach us.

Refunds

Once your return has been received and checked, approved refunds are processed back to the original payment method. Your bank or payment provider may take additional time to show the refund on your account.