Returns & Refunds

We hope you love your Lumiscent order. If something is not right, please contact us and we will help you resolve it properly.

Changed Your Mind?

If you wish to return an item, contact hello@lumiscenthome.com within 14 days of receiving your order. Items must be unused, unopened, in their original packaging and in a resaleable condition.

Fragrance Oils

Each fragrance oil is hand-poured to order and sealed for hygiene purposes. Once the seal is broken, the bottle cannot be resold, so we are unable to accept a return unless the oil is faulty. Please check the scent and product details before opening.

Diffusers And Accessories

Diffusers must be returned complete, with all accessories, instructions and original packaging. Items showing signs of use, damage or missing parts may not be eligible for a full refund.

Faulty Or Incorrect Items

If your item arrives faulty, damaged or incorrect, email us as soon as possible with your order number and photographs where helpful. We will arrange the appropriate replacement, refund or next step.

Return Postage

Return postage is normally the customer’s responsibility unless the item is faulty, damaged or incorrect. We recommend using a tracked service, as we cannot refund items that do not reach us.

Refunds

Once your return has been received and checked, approved refunds are processed back to the original payment method. Your bank or payment provider may take additional time to show the refund on your account.